WhatsApp-first customer and follow-up management

Run your local business from one WhatsApp-first workspace.

LocalFlow helps salons, clinics, repair shops, and local service businesses manage today's customers, save history, create follow-ups, and send WhatsApp updates from one simple dashboard.

No missed follow-upsQR self-join for customersWhatsApp updates in one place

See how it works

Early pilot: free setup/demo, then ₹999-₹1,499/month if it helps your business.

Built for salons, clinics, repair shops, consultants, and local service businesses.

LocalFlow product

Live workspace screenshot

Today screen

Queue

Bookings / walk-ins

Follow-ups

Due tasks

Sent history

WhatsApp screenshot from LocalFlow product

QR poster

Self-join

Real LocalFlow product screens

Local context

Built around how local businesses actually work.

Counter staff can use it

Daily lists stay simple enough for reception, front desk, and shop staff.

Customers can join by QR

Print a poster and let walk-ins enter their name and phone themselves.

Owners can see what slipped

Follow-ups, repeat visits, no-shows, and WhatsApp activity stay visible.

Local businesses do not lose customers because they are bad. They lose them because follow-up is messy.

Customer details sit in notebooks, WhatsApp chats, staff memory, and scattered phone contacts. Bookings get missed. Follow-ups are forgotten. Repeat customers disappear quietly.

Customer details are scattered

Names, phone numbers, and notes live in notebooks, WhatsApp chats, and staff phones.

Walk-ins and bookings clash

Staff has to remember who came first, who booked, and who is waiting.

Follow-ups are forgotten

Customers who should be reminded, reviewed, or called back get missed.

Owners cannot see what happened

Most local businesses do not know who came, who returned, and who disappeared.

Product

One workspace for today's customers and tomorrow's repeat business.

LocalFlow brings customers, bookings, queue, follow-ups, and WhatsApp updates into one simple system.

Today

Know who needs attention now.

6 waiting · 3 booked

Customers

Keep phone, notes, and history together.

Aman · 4 visits

Bookings / Queue

Handle appointments, walk-ins, and tokens.

#12 Next

Follow-ups

Give staff clear due tasks.

Rohit · due today

Send useful updates with history.

Review request sent

How it works

How LocalFlow works in a real business.

A simple flow from customer entry to follow-up, without turning your business into software work.

Customer walks in, books, or scans QR

Add them manually or let them join with a QR poster.

Staff manages today's list

See waiting customers, appointments, statuses, and next actions.

Customer history is saved

Every visit adds to the customer profile automatically.

Staff creates follow-up

After service, no-show, or manual decision, create a staff-only follow-up.

WhatsApp is sent only when needed

Send updates, reminders, review requests, or broadcasts with consent.

Owner sees simple activity

Track visits, repeat customers, no-shows, and WhatsApp sent.

Modules

Everything small businesses need for daily customer operations.

A focused set of tools for managing the customer side of the day, without POS, accounting, or enterprise complexity.

Today

Product screen

Live view

14 handled today

Waiting

Booked

Due

Customers

Product screen

Live view

4 visits saved

Phone

Notes

History

Bookings / Queue

Product screen

Live view

#12 next

Bookings

Walk-ins

QR join

Follow-ups

Product screen

Live view

2 due now

Due

Snooze

Done

Product screen

Live view

8 sent today

Templates

Broadcasts

History

QR Poster

Product screen

Live view

Self-join on

Poster

Token

Wait time

Use cases

Made for businesses that depend on repeat customers.

Same workspace, different daily language for salons, clinics, repair shops, consultants, and coaching centers.

Salon / Barber

For salons and barbers

Manage appointments, walk-ins, service history, repeat visit reminders, and review requests.

Daily workflow

Walk-ins and appointments in one list

Service notes saved after every visit

Return reminders based on last service

Example follow-up

Follow up after 30 days for haircut.

Example WhatsApp

Hi Aman, it has been a month since your last visit. Would you like to book a slot?

Repeat visits

No-shows

Review requests sent

WhatsApp + QR

Your customers already use WhatsApp. LocalFlow fits into that habit.

Send useful updates without turning your business into a spam machine.

Follow-ups are internal. Customers receive messages only when you send WhatsApp. WhatsApp Business/API charges and policies may apply separately.

WhatsApp updates

Aman Hair Studio

Hi Aman, your turn is next.

Hi Priya, your appointment is today at 5 PM.

Hi Rohit, following up as discussed.

If you liked the service, please leave us a Google review: [Google Review Link]

Aman Hair Studio

Scan to join queue

Enter your name and phone number. We'll send WhatsApp updates.

Follow-ups

Follow-ups are staff tasks. WhatsApp is what the customer receives.

No chat inbox. No complicated automation. Just simple tasks and useful WhatsApp messages.

Follow-up

Internal task

Seen by staff

Has due date

Can be marked done

Can be snoozed

Customer receives nothing automatically

WhatsApp message

Sent to customer

Uses template

Appears in sent history

Needs consent

Can come from follow-up, queue, booking, or broadcast

1Create follow-up

2Staff sees due date

3Send WhatsApp or Mark Done

4Message appears in history

Product preview

Built for daily use, not endless setup.

The product opens to the daily work your staff understands: today, queue, customers, follow-ups, WhatsApp, and QR.

Actual LocalFlow product screens

Captured from the working LocalFlow product.

Real screenshots

Today screen

Staff starts with the current list, not a feature menu.

Bookings / Queue

Appointments, walk-ins, QR joins, and statuses stay together.

Follow-ups

Due tasks show what staff should handle today.

WhatsApp / Broadcasts

Templates, sent history, review requests, and broadcasts.

QR poster preview

The printed poster starts customer self-join.

Fit

Not a heavy CRM. Not a notebook. Something built for local businesses.

LocalFlow does not try to replace your entire business. It organizes the customer side of your daily work.

Workflow

Notebook / WhatsApp only

Generic CRM

LocalFlow

Easy for staff

Notebook / WhatsApp onlyEasy, but scattered

Generic CRMOften too heavy

LocalFlowSimple daily workspace

Customer history

Notebook / WhatsApp onlyHard to find

Generic CRMUsually available

LocalFlowSaved around each visit

Booking / queue

Notebook / WhatsApp onlyManual memory

Generic CRMNot built for walk-ins

LocalFlowBookings, walk-ins, QR joins

Follow-ups

Notebook / WhatsApp onlyForgotten easily

Generic CRMPipeline-style

LocalFlowStaff tasks with due dates

WhatsApp updates

Notebook / WhatsApp onlyLost in chats

Generic CRMOften separate

LocalFlowConnected to customer history

QR join

Notebook / WhatsApp onlyNo

Generic CRMRare

LocalFlowPrintable poster included

Simple reports

Notebook / WhatsApp onlyNot visible

Generic CRMToo much data

LocalFlowOwner-friendly activity

Local templates

Notebook / WhatsApp onlyNone

Generic CRMGeneric

LocalFlowSalon, clinic, repair, coaching

Pricing

Simple pricing for daily customer operations.

Plans include customer records, bookings and queue, follow-ups, QR self-join, and WhatsApp updates in one practical system.

Early NCR pilot: free setup for selected businesses.

Starter

Best for: Small shops, barbers, solo service businesses, single dentists

₹999/month + GST

Annual: ₹9,999/year + GST

1 business location

2 staff users

Up to 1,000 saved customers

Up to 500 visits/bookings per month

Customer list

Bookings / queue

Follow-ups

QR join page

WhatsApp templates

Basic reports

300 utility WhatsApp messages/month

25 marketing WhatsApp messages/month

Standard support

Growth

Business

Best for: High-volume local businesses that need more customer follow-up and team usage

₹2,499/month + GST

Annual: ₹24,999/year + GST

Everything in Growth

10 staff users

Up to 15,000 saved customers

Up to 4,000 visits/bookings per month

More WhatsApp templates

Advanced business snapshot

Monthly usage review

Priority support

2,500 utility WhatsApp messages/month

250 marketing WhatsApp messages/month

Pricing notes

Hosting, database, backups, QR page, product updates, and standard support are included.

WhatsApp API usage is included up to each plan's monthly limit.

Extra utility WhatsApp messages: ₹199 per 1,000 messages.

Extra marketing WhatsApp messages: ₹199 per 100 messages.

GST extra.

Optional new WhatsApp virtual number or KYC/provider charges, if required, are billed at actuals.

No long-term contract. Cancel anytime.

WhatsApp message types

Utility messages are used for booking confirmations, queue updates, reminders, delay updates, and service-related updates. Marketing messages are used for offers, promotions, reactivation, and bulk broadcasts. Service replies inside WhatsApp's customer support window are free as per WhatsApp policy.

Not sure which plan fits?

We'll recommend one after seeing your business flow.

FAQ

Practical answers before the demo.

Clear answers for owners and staff who want the system to stay simple.

LocalFlow is lighter than a CRM. It is a daily customer, booking, follow-up, and WhatsApp workspace for local businesses.

Final step

Try LocalFlow with your own business.

We'll set up your business, add your services, prepare your QR poster, and show your staff how to manage customers and follow-ups.

No heavy setup. No complicated CRM. Just your daily customer workflow organized.

See product preview